Receive secure, digital applications and easily keep them organised in one place! On RentBetter, your potential tenants will have access to industry-standard rental applications online via 2Apply.

The applications page inside your account allows you to understand more about the applicants for your property.

You can see the details of each application, which includes useful information about each potential tenant to help you make more informed choices.

You can also choose to run tenant checks directly from the application, which syncs up with the dashboard. This means no more scouring through emails or attachments, just a quick glance at the dashboard and you're on your way to getting a tenant sorted.

The easiest way to your applications dashboard is via the left-hand navigation menu. Under the 'Find a tenant' section, click on 'Applications'.

You can view applications for all your properties at once or filter to a specific property view via the filters at the top.

Applications can be submitted electronically by clicking and following the Apply link for your ads on RealEstate.com.au, Domain.com.au or Rent.com.au.

The application link will appear in the ad description (as seen below), and on some of the sites, there will also be an Apply button.

You can also share the application link directly with your enquirers by clicking on the applications page inside the portal and clicking the 'Share application link' button.

Prospective tenants will be able to complete the online application using the 2Apply platform. This is the most common application portal used in the industry, Australia-wide.

You’ll receive an instant alert to your email when an application comes through for your property and be able to view it in your RentBetter Applications dashboard.

When a tenant submits an application, it can be easily accessed via the Applications dashboard. There will be a notification/alert if there is a new application to view.

When you click on an application, you can view the main application content plus all the additional attachments the tenant has uploaded to support their application.

The attachments are available to view at the top of each application via the tabs and turn blue when you click on them:

You can tag your applications to help you easily organise and track their status - for example, to identify who you’ve contacted or who you’re interested in and who you haven’t yet reviewed - before making a final decision.

Once you have reviewed the application, you can choose to either accept or reject it via your dashboard.

Accepting or rejecting an application doesn’t automatically notify the tenant by email.

Rejected Applications - If you’d like to let them know the outcome, you can select the checkbox to notify the tenant after you click Reject.

Accepted Applications - You can click the button to accept the application and then simply start creating a tenancy for the tenant via the 'Set up tenancy' button.

If you’ve accepted an application and are waiting for the tenant to complete the next steps, like signing the lease and paying the bond, you might want to update your ad to reflect the application status.

You can do this by editing your ads to say 'Under Application' in the title and description, which will update your property listing on the relevant platforms.

While this won't prevent new enquiries from coming in, it signals to potential tenants that you are already in the process with applicants, which should reduce additional enquiries until you are ready to remove your ads.

For privacy and security, applications are automatically removed from your account shortly after you take down your ad.

You’ll have the option to save the application for the tenant you decide to move forward and sign a lease with, but all other applications will be removed from your account and will not be accessible.

When you've found a tenant you love and would like to consider, you can run a tenant check using the National Tenancy Database (NTD).

You can run a tenant check directly from the main application dashboard or from inside the application of a particular tenant.

Click on ‘Run Tenant Check’ next to the applicant's name, and you'll be guided through the process. The applicant's details will be automatically populated based on the information they provided.

Once you’ve completed a tenant check and accepted an application, you’re ready to set up the lease on RentBetter.

You can easily begin this process directly from the application in just a few clicks - the system will automatically prefill key details such as the tenant’s name, email, and phone number, making it quick and simple to set up the agreement and create the tenancy.

To set up a tenant from the application, you can click on the button on the right of the application to 'Set up Tenancy'.

Tenants can access applications in one of two ways. Firstly, they can be submitted electronically by clicking on the 'apply' link on your ads on the property sites.

You can also share the application link directly with your potential tenants by clicking on the applications page inside the RentBetter portal and clicking 'Share application link'. This will copy a link to your clipboard, where you can share it where you like.

Once applications are submitted, you’ll find them in your Applications dashboard inside RentBetter. From there, you can easily take the next steps by running a tenant check or creating a lease agreement in RentBetter directly using the applicant’s details.

If you’re on the 'Manage and Maintain' plan, you can access an application link to share with a tenant you’d like to onboard without having an ad live. Simply go to the Applications page in your account and click ‘Share application link’ to generate a link that you can copy and send directly to your tenant.

The online application process is designed to make things simple and secure for all tenants, allowing them to upload their details and supporting documents directly through the platform.

If a tenant is unable to complete an application online, you can provide them with a copy of a Rental Application Form (available here - Rental application form.pdf) and ask them to email it to you directly.

Just keep in mind that if you choose to go the paper route, the application won't be accessible through your RentBetter account.

To apply for your property, tenants are required to provide evidence demonstrating their ability to meet financial obligations, including paying rent on time and having a positive rental history.

Typically, tenants need to submit copies of their ID documents, previous rental ledgers, proof of income such as bank statements or payslips from their employer, as well as personal and professional references. These documents are standard requirements for renting a property in Australia, and most renters are familiar with the application process.

If there are multiple tenants on one application, all tenants must have submitted their sections for you to see the completed application in your RentBetter account.

If you have checked this and confirmed that everyone has submitted their part then please ask your tenant to log back into 2apply and return to their application. They can update the email address where they submit the application to info@rentbetter.com.au and click submit again. This will force the application back through the 2Apply system to your RentBetter account.

Applications are not able to be deleted on RentBetter however, the Tenant can withdraw their application through 2Apply. If the tenant wishes to remove their application, they will need to log into their 2Apply account, navigate to their submitted applications and select withdraw their Application.

A tenant may edit their application if it has not been submitted yet. They will need to log into their application in 2Apply and select Edit to adjust any of the details.

If the tenant has submitted their application, then unfortunately, it is not able to be edited. If you need clarification on any of the information submitted, please feel free to contact them directly. Otherwise, they can withdraw their application and submit a new one via their 2Apply account.

The privacy statement is commonly requested when you’re checking an applicant’s references. You’ll find this included at the end of the tenant’s application, which they have signed. You only need to send the signed consent page to the previous agency rather than the full application.

The tenant isn’t notified if you accept an application. They are only notified at the point at which you send them an invitation from the platform to get set up on RentBetter and send them their lease. We’d recommend communicating directly with the tenant via email to let them know that their application has been approved and the next steps required.

Once you have accepted, you will be taken through the steps to set up the lease and tenancy on RentBetter.

The prospective tenant isn’t automatically notified when you reject their application. If you’d like to let them know that their application hasn’t been successful, just click the ‘Reject’ button and select the checkbox to notify the tenant. Once you do, the tenant will automatically receive an email letting them know they were unsuccessful.

You can find your rejected applications inside your applications dashboard on the ‘Rejected’ tab.

No, you’re unable to access 2Apply/Inspect Real Estate directly to look at applications. Applications are managed through your ‘Applications’ Dashboard inside your RentBetter account.

The attachments are all available to view at the top of each application via the tabs, which you can click through individually to clearly view them.

The application system is managed by 2Apply, so if tenants encounter any technical issues, the best course of action is to seek assistance directly on the 2Apply website. You'll find a help button in the bottom left corner for quick access to support.

Unfortunately, RentBetter is unable to assist with issues like blocked accounts or other technical difficulties since we don't own that platform. However, if you have any questions, feel free to reach out and we'll do our best to guide you in the right direction.

When you remove your ad, applications remain accessible for a short period before being removed from your account for privacy and security reasons. If you need access to the application for the current tenants of your property, we can retrieve this for you. All other applications cannot be retrieved once they've been removed.

Have more questions about the applications? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.