With your ad live and attracting interest from Australia’s leading property websites, you can easily manage all your enquiries in one place.

RentBetter gives you the flexibility to manage enquiries through your own email, or by using our optional private reply feature that keeps your personal email address hidden.

Prospective tenants can enquire about your property directly from your property listing.

When an enquiry is received, it will appear in your RentBetter inbox, and you will also receive an email notification.

You can view all enquiries from:

Phone enquiries are also stored in your inbox, and are transcribed for convenience.

You can manage all of your enquiries directly from your RentBetter Inbox or via your own email.

The inbox keeps all messages together in a single conversation, making it easy to track communication with prospective tenants.

You can:

To respond to enquiries, simply reply to the email that was sent to you directly or you can reply without sharing your email directly from the RentBetter inbox.

RentBetter offers an optional feature that allows you to reply to enquiries without revealing your personal email address.

When enabled:

This helps protect your privacy while keeping all enquiry conversations organised.

To enable the private reply feature:

This feature can be turned off at any time.

Please note: This is an early-access beta feature and may continue to evolve as we gather feedback.

Enquiries are an expression of interest from a prospective tenant. It always pays to be responsive and gauge the level of interest and fit for your property when an enquiry comes through.

You can communicate through RentBetter, email, phone/SMS, depending on your preference.

Aim to respond to all enquiries promptly and respectfully. Prospective tenants have taken the time to enquire about your property, so brief or dismissive responses can leave a poor impression. Clear, friendly communication can also improve engagement and increase the likelihood of finding the right tenant for your property.

If the private reply feature is enabled, tenants will only see “Your Name via RentBetter.”

If the feature is disabled, enquiries will continue to go to your email, and you can respond from your email address, which is shared with the tenant when you reply.

Yes. You can reply either from your email or directly within RentBetter via the inbox.

To update the email address that receives your enquiries, click on the “Edit Ad” button and scroll down to the “Your Details” section at the bottom of the page.

Once you have updated the email address, please make sure you click the “Update Ad” button to save your changes.

Unfortunately, you're not able to bulk reply or 'reply all' to your enquiries at this time.

You can view all of your enquiries in one place from your RentBetter Inbox. However, at this stage, it is not possible to download a list of enquiries or contact details.

Contact details for each enquiry are displayed neatly on the right-hand side of each message in your Inbox. This includes the tenant’s name, email address, and any additional information they have provided.

When a tenant enquires via phone, we transcribe the voicemail message and send you their details so that you can call or SMS them back at your convenience.

If you have selected that you want to give out your details via your ad settings, the caller will receive a message with your details to get in touch with you and we'll send you a message too.

We find that the average lifetime of a listing on the property sites is around 2-4 weeks and it usually takes around 15 enquiries to secure a quality tenant. Price tends to be the biggest driver of demand, so you might like to review a few of the other ads to ensure you are priced competitively.

Similarly, if you are hiding information like the address of the property or not providing enough information, that might reduce the level of interest as prospective tenants do not have the relevant information to make a decision.

Alternatively, you can look at upgrading your ad, but upgrades tend to be expensive and do not always provide a return on investment!

Have more questions about the enquiries process? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.