With your ad live and attracting interest from Australia’s leading property websites, you can easily manage all your enquiries in one place.

RentBetter gives you the flexibility to manage enquiries through your own email, or by using our optional private reply feature that keeps your personal email address hidden.

Prospective tenants can enquire about your property directly from your property listing.

When an enquiry is received, it will appear in your RentBetter inbox, and you will also receive an email notification.

You can view all enquiries from:

Phone enquiries are also stored in your inbox, and are transcribed for convenience.

You can manage all of your enquiries directly from your RentBetter Inbox or via your own email. The inbox keeps all messages together in a single conversation, making it easy to track communication with prospective tenants.

You can:

Reply from your email: Simply reply directly to the email you received using your usual email app or browser.

Reply from the RentBetter inbox: Reply by clicking on the enquiry in your inbox and type a reply in the message composer.

RentBetter allows you to reply to enquiries without revealing your personal email address.

This helps protect your privacy while keeping all enquiry conversations organised.

To edit the email reply settings and name that is shared with prospective tenants, you can click on your account settings section and then click on the 'Email Replies' tab.

You can take various actions with the enquiries in your inbox such as marking enquiries as read or unread and archiving enquiries.

You can mark individual enquiries as read or unread, or bulk mark all enquiries in your Inbox as read.

To mark an individual enquiry as read or unread, click the envelope icon next to the enquiry.

Alternatively, open the enquiry and use the read/unread button in the top banner of the conversation.

To bulk mark enquiries as read, click the three dots at the top of your Inbox and select the relevant option.

You can archive enquiries you no longer need, which removes them from your main Inbox view while keeping them accessible if needed later.

To archive an enquiry, click the archive icon next to the individual enquiry.

You can also bulk archive enquiries by clicking the three dots at the top of your Inbox and selecting the option to archive them.

If you archive a conversation, it will be removed from the main view but will come back into the main inbox view if a person responds to the conversation.

To show archived conversations, click on the 'show archived conversations' button from the 3 dots menu.

When replying to a prospective tenant directly from the RentBetter Inbox, you can share your application link or attach files such as photos and other documents.

Enquiries are an expression of interest from a prospective tenant. It always pays to be responsive and gauge the level of interest and fit for your property when an enquiry comes through.

You can communicate through RentBetter, email, phone/SMS, depending on your preference.

Aim to respond to all enquiries promptly and respectfully. Prospective tenants have taken the time to enquire about your property, so brief or dismissive responses can leave a poor impression. Clear, friendly communication can also improve engagement and increase the likelihood of finding the right tenant for your property.

No, when you reply to an enquiry from a prospective tenant, they will only see “Your Name via RentBetter” or the name you have configured in your email settings inside RentBetter.

Yes. You can reply either from your email or directly within RentBetter via the inbox.

To update the email address that receives your enquiries, click on the “Edit Ad” button and scroll down to the “Contact Details” section at the bottom of the page.

Once you have updated the email address, please make sure you click the “Update Ad” button to save your changes.

Unfortunately, you're not able to bulk reply or 'reply all' to your enquiries at this time.

You can view all of your enquiries in one place from your RentBetter Inbox. However, at this stage, it is not possible to download a list of enquiries or contact details.

Contact details for each enquiry are displayed neatly on the right-hand side of each message in your Inbox. This includes the tenant’s name, email address, and any additional information they have provided.

When a tenant enquires via phone, we transcribe the voicemail message and send you their details so that you can call or SMS them back at your convenience.

If you have selected that you want to give out your details via your ad settings, the caller will receive a message with your details to get in touch with you and we'll send you a message too.

We find that the average lifetime of a listing on the property sites is around 2-4 weeks and it usually takes around 15 enquiries to secure a quality tenant. Price tends to be the biggest driver of demand, so you might like to review a few of the other ads to ensure you are priced competitively.

Similarly, if you are hiding information like the address of the property or not providing enough information, that might reduce the level of interest as prospective tenants do not have the relevant information to make a decision.

Alternatively, you can look at upgrading your ad, but upgrades tend to be expensive and do not always provide a return on investment!

Have more questions about the enquiries process? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.