Welcome to RentBetter! We understand that moving into a new rental property can be a daunting task, but don't worry - we're here to guide you through the process.
In this article:
What is RentBetter?
RentBetter is a platform designed to help property owners self-manage their properties.
On RentBetter, you rent directly from the property owner, removing the need for a property manager or agent. Our platform saves everyone time and helps you have a positive renting experience by streamlining the rental process and making it easier and quicker to manage your needs throughout the tenancy.
Although you'll primarily be dealing directly with your landlord or rental provider, RentBetter is also here to support and guide you throughout your tenancy.
How do I sign up?
If your landlord is using RentBetter, they’ll need to invite you to join the tenancy through the platform. You’ll receive an invitation by Email and SMS, and you’ll need to accept this invitation to create your RentBetter account and access your tenancy.
Once invited, you will receive the next steps to complete the onboarding process. You can follow the unique link in the email/SMS you receive to get started.
What happens after I sign up?
One of the first things you will need to do is complete the onboarding steps set up by your landlord or rental provider. These steps may vary depending on how they have set up your lease, but they typically include the following:
Signing the lease agreement
Adding a payment method
Making the bond payment
Paying your first rental payment
Completing the condition report
You will also find the list of steps you need to complete on your tenant dashboard inside your account. Your dashboard is designed to give you full transparency on everything to do with your tenancy.
We recommend that you complete these onboarding steps as soon as possible to ensure a smooth move-in process. If you have any questions or concerns, you should contact your landlord or rental provider for help as a first step.
The RentBetter Team is also here to help via the support chat on the website or via email - info@rentbetter.com.au
General FAQs
I accidentally set up a landlord account, how can I access my tenant account?
Please get in touch with us via the support chat or email info@rentbetter.com.au and we can help further.
My contact details (name/email/phone) are incorrect, how can I update them on the lease?
Please reach out to your rental provider, who will be able to edit the tenancy setup and resend the invitation to you so that you can get set up under the correct details.
I'm a tenant who has applied for a property on RentBetter - What do I do next?
When you complete a rental application for a property advertised through RentBetter, the application is submitted via 2Apply and is automatically sent directly to the property owner for review.
We ask all property owners on RentBetter to respond to applications within a reasonable timeframe. If you do not hear from them, you can contact them through the 'enquire' button on the property ad. If you email info@rentbetter.com.au we can also forward your email to the owner for consideration.
Please note that RentBetter does not determine who is selected to lease the property. This decision is made directly by the property owner. If you are selected, the owner will initiate the tenancy setup process, and you will receive an invitation from RentBetter to get started on the platform.
I'm a tenant looking for a property - Do you list any for rent?
RentBetter is a platform that landlords use to manage their own properties. We don’t list any properties so if you’re looking for a home, we’d suggest using one of the listing portals like realestate.com.au, domain.com.au or rent.com.au.
We hope this helps and best of luck with your search! 🙂
What happens if I am selected but I no longer plan to move in?
If you've been sent an invitation to join a tenancy on RentBetter but are no longer planning to move in, you should contact the rental provider directly.
You can also let them know by declining the invitation via the button on the invitation email:
Need further assistance?
Have more questions about getting set up as a tenant? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.