If your rental provider is using RentBetter to manage your rental payments, you will need to add a payment method to your account to ensure payments are set up and made according to the rent schedule.
Follow the simple steps below to get your payment method set up on the platform.
How to Add a Payment Method for Your Rent
By following these steps, you can easily set up a payment method on RentBetter, ensuring your rent payments are processed on schedule.
Log In to Your Account
Visit the RentBetter website and log in using your credentials.
View Your Tenant Dashboard
Once logged in, you will be automatically routed to your tenant dashboard where you manage all aspects of your tenancy.
Click on the 'Add payment method' button as shown on the dashboard in your onboarding list.
Add Your Payment Details and Verify
Enter the details of your preferred payment method, either a bank account or a credit/debit card.
Follow the steps provided on the platform to verify your payment details. Verification is required to enable payments to run smoothly.
Once your payment method is verified you will receive an email confirming the details and you can view the confirmed rent schedule via your rental payments page.
General FAQs
I am having trouble verifying my payment method, what do I do?
Please reach out to our team via the support chat or email us at info@rentbetter.com.au and we can help further.
How can I update my payment method?
To update your payment method you should visit the rental payments page inside your account and click on the 'Update payment method' button on the top right. You will be prompted to enter the new details and verify them. Once verified you will receive confirmation via email of the updated details and be able to view them on the rental payments page.
Can more than one tenant set up a payment account? Can we split payments?
Only one payment account may be set up for the tenancy, split payments are not available. If there are multiple tenants on your tenancy you should decide who will be responsible for making the payments and organise transfers between yourselves as required.
Are there any fees for payments?
RentBetter does not charge any fees to tenants however, if choosing to pay via a credit or debit card, a card processing applies to the transaction. This fee is marked when you add your payment method.
Payments processed via a bank account are free and do not incur traditional card fees. A Bank account is the recommended option when setting up a payment method on the platform.
Need further assistance?
Have more questions about adding a payment method? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.