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Running Tenant Checks

Finding a Tenant

Updated over a week ago

Selecting a tenant is one of the most important decisions you can make for your property.

A bad tenant can cost you a lot of time and money which is why you should always carry out tenant checks before you go down the road of preparing and signing a lease.

On RentBetter you have access to an easy way to check your prospective tenants. Protect yourself with a comprehensive tenancy check from the National Tenancy Database (NTD).

You can choose to run tenant checks directly from the application which syncs up with the dashboard.

Checks help you evaluate applications quickly and easily!

What is a Tenant Check?

A Tenant check is a check performed on a potential tenant that uses their personal information that connects to a database called the National Tenancy Database (NTD).

We always recommend that our customers conduct reference checks on their prospective tenants.

NTD checks help you evaluate applications quickly and easily by enabling you to:

  • Use the market-leading identity verification solution from Equifax

  • Check tenants have not been reported on the NTD bad-tenant blacklist

  • One report with info on past bankruptcies, court records, and ASIC data

How do Tenant Checks work?

You can enter applicant details, submit the request, and the report will be available for download or email to your nominated account.

As a RentBetter customer, you can access reports at the discounted price of $18 per check.

To begin the tenant check process, from the My Properties page, click on Tenant Checks. This will open up a window to begin the tenant screening process.

You will need to complete the electronic form and follow the steps to submit it. Once submitted, the report will be available to download and sent to you via email.

To view a sample report - click here.

National Tenancy Database FAQs

See some of the common FAQs on the National Tenancy Database here.

What to look for when selecting a tenant

It’s likely that you will receive a number of applications for your property from prospective tenants, but how do you decide who is the right tenant for your property?

The main questions you’ll want answered are:

  • Do they have a stable rental history?

  • Have they previously paid their rent on time?

  • Have they ever been blacklisted before?

  • What are their references from previous landlords?

  • Do they have any debts?

  • Are they employed full-time and what is their employment history?

  • Can you verify their employment?

  • Does their affordability line up?

  • Do they have any personal references?

For further information, see our 📖 article here on 'selecting the right tenant'.

Tenant Checks FAQs

I submitted a tenant check but have not received the report

The report is typically presented on-screen after payment, and a link is also emailed through to you. Please check your junk email if you have not received it.

My tenant was not found in the database, what does this mean?

The tenant check database can be very sensitive to names and date of birth, so if there is a typo or the information does not match what is on their identity documentation, a match may not be found.

We recommend double-checking the document prior to submission.

Need further assistance?

Have more questions on the running tenant checks? Reach out to our friendly team at and we’ll be happy to help.

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