RentBetter offers a flexible cancellation policy. If you are on a monthly subscription, you can cancel it anytime.
We'd of course be sad to see you go. Our team takes pride in our loyal customer base so if there's anything we didn't get right or if you have any other feedback to share, we'd love to hear from you - you can reach out to our team at info@rentbetter.com.au.
How to Cancel Your Subscription
If you'd like to cancel your subscription, please take the following steps on the RentBetter site:
Visit RentBetter.com.au and sign into your account
Click on the 'Account Settings' section, then select 'Subscriptions'
On the right-hand side of the screen you'll see 3 dots, click on them and you'll see the 'Cancel Plan' button
⚠️ Before cancelling, we recommend downloading all your documents and files to ensure continued access as once the subscription ends, you'll lose access to the features of the platform.
If you'd like to see more details on our cancellation policy including details for refunds and returns, you can visit the terms and conditions page here.
General FAQ's
Can I pause my subscription?
Unfortunately there is no pause function available, the subscription is either active or inactive. Typically, if you are in between tenants and intend on renting your property again, we'd recommend leaving your subscription active so that you retain access to your documents and use the features of the site.
I ended my lease, does this automatically cancel my property subscription?
Our subscriptions are property-based and provide access to all features regardless of whether there is a tenancy set up on the property. Ending a tenancy doesn't automatically cancel your property subscription; you need to do so via your ‘Account’ section of the website as outlined in the above section on how to cancel.
Will I be able to access my documents once the subscription ends?
Once your subscription ends, you will no longer have access to the features of the platform. You should download all your files, including agreements and any financial reports, to ensure continued access post-cancellation.
What is your refund policy?
At RentBetter, we strive to provide quality services and a seamless experience for our customers. We do not offer refunds for advertisements, products, services, or subscription purchases, except in cases where an error has been made on our end. By making a purchase with RentBetter you acknowledge the Terms and Conditions - https://rentbetter.com.au/legals/terms-and-conditions
If you have any questions about this policy, feel free to contact our support team. We’re always happy to assist.
Need further assistance?
Have more questions? Reach out to our friendly team at info@rentbetter.com.au and we’ll be happy to help.