In addition to email enquiries, prospective tenants can also contact you by phone. RentBetter helps keep these enquiries organised by recording the details in your Inbox, so you can easily keep track of conversations.

Learn how phone enquiries are managed through RentBetter and how to respond to prospective tenants.

When you set up your ad, you will set up how you would like to receive phone enquiries.

When a prospective tenant calls about your property, they can leave a voicemail and we'll send you a recording and transcription of their message.

A record of the phone enquiry will also appear in your RentBetter Inbox alongside your email enquiries, helping you keep all your communications organised in one place.

By default, RentBetter keeps your contact information private. When a prospective tenant calls about your property, we’ll notify you of the enquiry and share their contact details with you, allowing you to decide how and when you’d like to get in touch.

If you’d prefer prospective tenants to see your phone number and contact you directly, you can enable this option in your advertisement settings under Contact Information.

To do this, open your Ad, scroll down to Contact Information, and tick the option to Share my contact details:

When this option is selected, anyone who calls to enquire will automatically receive a message with your contact details so they can reach you directly.

You can return a call using the phone number provided in the enquiry details.

If you’ve also received an online enquiry from the same prospective tenant, you can choose to continue the conversation through the RentBetter Inbox, by email, or by phone - whichever is most convenient for you.

Phone enquiries appear in your Inbox or by clicking on the Enquiries section in your RentBetter account. Phone enquiries are displayed alongside your email enquiries, helping you to keep things in one place.

If the prospective tenant has also submitted an email enquiry, you can continue the conversation through the RentBetter Inbox. Otherwise, you’ll need to return their call using your own phone and call the number the tenant has provided.

At this stage, phone enquiries cannot be disabled. While your property may receive the occasional phone enquiry, the majority of enquiries are typically submitted online via email and will appear in your RentBetter Inbox.

By default, RentBetter keeps your contact details private. If a prospective tenant calls about your property, we’ll share their contact details with you so you can decide if and when you’d like to get in touch.

Have more questions about the phone enquiries? Reach out to our friendly team via the support chat icon or email info@rentbetter.com.au, and we’ll be happy to help.