Once your property is advertised, all enquiries are collected and stored in your RentBetter Inbox, making it easy to keep conversations organised and respond to prospective tenants.
Whether you prefer to reply directly in RentBetter or from your own email application, every conversation stays together in one place.
Learn how to use the RentBetter Inbox to reply to enquiries.
In this Article:
Viewing Enquiries
When someone enquires about your property, you’ll receive an email notification and the enquiry will appear in your Inbox.
To view your enquiries:
Log in to your RentBetter account.
Select Inbox from the navigation menu at the top of the page near the search bar.
Click on the conversation you would like to view.
Each conversation displays the full message history, making it easy to see previous replies and keep track of communication with prospective tenants.
Replying to Enquiries
Replying from the RentBetter Inbox
To reply to an enquiry:
Click the enquiry conversation in your RentBetter inbox.
Type your message in the reply box.
Upload any attachments if relevant.
Click Send.
Your reply will be delivered to the prospective tenant and their future responses will appear in the same conversation thread.
Replying from Your Own Email
You will receive an email notification about each new enquiry and you can simply reply to that email you receive from your usual email application (E.g. Gmail).
Your response will be delivered and the tenant can to reply directly to the email received. Any further replies from the tenant will continue to appear in both your email and the RentBetter Inbox.
This means you can choose whichever method is most convenient without losing the conversation history.
Keeping Your Email Private
When you reply to an enquiry, prospective tenants will only see 'Your Name via RentBetter'.
Your personal email address will remain private whether you reply from the RentBetter Inbox or your own email application - enquirers see a private RentBetter address instead (something like unique-address@users.rentbetter.com.au)
You can update your name display 'Email replies' settings via your account.
General FAQ's
Will the prospective tenant or applicant see my email address?
No. Your personal email address is not shown to enquirers or applicants. They see a private RentBetter email address instead.
What name will appear on my enquiry emails?
By default, your display name is used. You can also choose a different name to appear on reply emails, such as your business name or a first name and street. It's up to you and you can configure this in your email reply settings.
Can I reply to an enquiry from my normal email app?
Yes. You can reply from your usual email app, such as Gmail, Outlook or the Mail app on your phone. You don’t need to log in to RentBetter to reply.
Where do replies to my enquiry emails go?
Replies are delivered to your email inbox and also appear in the relevant conversation in your RentBetter inbox. This keeps the conversation together in one thread.
Can I attach files in the RentBetter inbox?
You can attach photos, PDFs and other supporting documents directly within your reply via the attachment paperclip icon.
How can I share an application link from my inbox?
You can share an application link with an enquirer by clicking on their message. In the reply box inside RentBetter, you’ll see a share icon that you can select to share the application link directly within the message thread.
Where can I see previous messages?
All messages sent to enquirers are stored within the conversation threads in your RentBetter Inbox, making it easy to review at any time.
💬 Need further assistance?
Have more questions about the Inbox for enquiries? Reach out to our friendly team via the support chat icon or email info@rentbetter.com.au, and we’ll be happy to help.