Logging and tracking repairs and maintenance requests on RentBetter is simple and efficient.
Submit and View Requests: Both you and your tenant can upload maintenance requests. As the rental provider, you can view and manage both tenant-submitted requests and tasks you create yourself.
Add Task Details: When entering a new task, you can include key details such as the nature of the repair, assigned service providers, and expected completion dates.
Attach Supporting Documents: You can upload and store important documents, like receipts, quotes, and invoices, for easy reference and record-keeping.
Track and Report: Once a maintenance task is completed, if you have recorded an expense, then this is automatically recorded in the reporting feature, giving you a clear view of your property’s maintenance history and costs.
In this Article:
Recording Maintenance Tasks on RentBetter
To create a new Maintenance Task on RentBetter, follow these steps:
Navigate to the Properties Dashboard
Log in to your account, navigate to the Properties page and locate the property you wish to create a task for.
Click on the Maintenance Tile
Under the Manage and Maintain tab, scroll down and click on 'Maintenance and Repairs'.
Add a New Maintenance Task
Click the 'Create new task' button at the top-right of the page.
Enter Task Details
Fill in the relevant information, such as task category, status and task description, and add in any details of service providers if you have them.
You can also upload attachments such as receipts, photos, or documents to keep a record of the maintenance activity.
Save and Edit Your Task
Click 'Save' once all the details are complete. You can go back to edit the task details or update the task status at any time.
Viewing and Managing Maintenance Tasks
You can view all maintenance requests submitted by both you and your tenant in the Maintenance table. Tenants will only see the requests they have submitted, but you’ll have visibility over all tasks.
The dashboard has some tabs to help you organise your tasks: Requests, Active and Closed.
Requests Tab: This details the tasks that tenants have requested you attend to.
Active Tab: This includes tasks that are 'To do' or are 'In Progress'.
Closed Tab: This shows tasks that have been completed
View and Track Requests
Once you have created and saved your task you can update relevant details within the task such as if there is any work assigned and update the task status to 'In progress' if if work has been completed or once the task is complete, update the task status to 'Complete'.
Once you move a task to 'Complete' it will still be accessible but will move into the 'Closed' tab of the maintenance dashboard.
Handling Requests from Tenants
Tenants have the opportunity to submit a maintenance request from their tenant account. When a tenant submits a maintenance request, you will receive an email notifying you there is a repair request from your tenant, directing you to log into your account to view the details.
To view the full details of the request you can click on it to open it up. From the main dashboard, you can either approve or decline the request.
When you approve a request, it will move to your 'To-Do' list under the Active tab.
If you decline a request, it will be removed entirely.
Please note that tenants are not automatically notified if a request is declined. You may want to send them a message through the platform to let them know if you’re unable to approve their request.
Recording Task Expenses
To record an expense on a task you can click on the task to edit it and then on the 'Record expense' button.
Once you fill in the expense details and save, the total expense for the task will automatically be recorded in the reporting section of the platform
Sharing a task with your tenant
Tasks you create are not automatically shared with your tenant so if you would like to share it with them so that they have a view of any work orders, you can click on the sharing button inside the task at the top right.
Once the task has been shared, your tenants will be able to see the activity related to this task.
Maintenance FAQs
What types of maintenance tasks can I log?
You and your tenant can add any type of maintenance task required, and you’ll be able to address the request and mark it as complete once the work has been completed. As soon as the task has been marked complete, the result and cost will appear in the expenses section of your reports.
How do I source a supplier/contractor to complete any maintenance work?
RentBetter has a partner who offers services and quotes for maintenance jobs. Just visit https://rentbetter.com.au/trades/ and you can get quotes for any job that you need completed.
How much notice do I need to provide a tenancy if I require maintenance to be done on my property?
Typically, prior to getting a quote or commencing work, you would have discussed the issue with your tenant. Quite often the request starts with the tenant identifying an issue, so they are usually on board with the work required.
Can tenants request maintenance?
Yes! Tenants on RentBetter have their own dashboard relating to their tenancy and can log repair and maintenance requests as well as view any maintenance tasks you have created that you have opted to share with them.
What do I do if I need to decline a tenant's request?
Review the request carefully to ensure it isn’t a legal obligation or classed as 'urgent repairs'. If it’s the tenant’s responsibility (like general upkeep), respond promptly and explain the reason for the decision. You can use the platform to message your tenant via the messaging feature so that you have a record of any conversations in one place.
Need further assistance?
Have more questions on Maintenance? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.