You can easily set up and invite your tenant to use the RentBetter platform within minutes. There are four main steps you need to go through when setting up a tenant on RentBetter.
There are two paths you might take depending on whether you and your tenant need to set up a lease agreement, or if you already have one.
There are four main steps in the setup:
Step 1: Parties - Enter the names and details of the tenants and property owner.
Step 2: Payments - Set the rent amount, date of first payment, details of the bond, and any early first payment if required.
Step 3: Agreement - Enter the details of the tenancy terms, party responsibilities, and any conditions imposed on the use of the property. (Note - If you have selected at the start of the set-up that are uploading your own agreement, this step will not include the lease agreement creation and you'll be able to upload your own.)
Step 4: Review - Confirm the tenancy details and send it to your tenant to accept. They will receive an invitation from RentBetter to get set up on your tenancy.
See our guide below to set up your tenant.
In this article:
How to set up your tenant on RentBetter:
Option 1 - I need to set up my Lease Agreement
If you and your tenant do not have an existing lease agreement, then you will need to create a new lease agreement for the tenant to sign.
From the My Properties page, click on Lease Set Up to get started.
Add the start date of the tenancy and choose the first option option to create a new lease agreement to sign.
Click on 'Begin tenancy set up'. Some of your details will already be pre-populated but you’ll need to add in things like the tenant's details, end date, payment frequency and date of the first payment.
Fill out your bank details to allow for automatic rental payment collection through the platform.
Click to review a version of the PDF lease agreement then send a copy of the agreement to your tenant. An invitation will be sent to your tenant from RentBetter to help them get set up on the platform.
They will need to follow the instructions to set up their tenant account and complete the onboarding steps on their dashboard.
Option 2 - I already have a Lease Agreement in place
If you and your tenant have an existing lease agreement, then you can select this option and then jump straight into setting up the tenancy without the creation of the agreement.
From the My Properties page, click on Lease Set Up to get started.
Add the start date of the tenancy and choose the second option option to upload a copy of your existing lease agreement.
Click on 'Begin tenancy set up'. Some of your details will already be pre-populated but you’ll need to add in things like the tenant's details, end date, payment frequency and date of the first payment.
Fill out your bank details to allow for automatic rental payment collection through the platform.
In the agreement step, you can upload a copy of your current agreement which has been signed outside of RentBetter. Once you're ready you can send an invitation to your tenant to help them get set up on the platform.
They will need to follow the instructions to set up their tenant account and complete the onboarding steps.
Tenant Set Up FAQs
My tenant has accidentally set up a landlord account instead of a tenant account.
Please get in touch with us via the support chat or email info@rentbetter.com.au and we can remove their account and help them get set up on their tenant account.
My Tenant hasn’t received their onboarding email
If your tenant hasn’t received their onboarding email, ask them to check their junk or spam folder as a first step. If they still are unable to locate the email, get in touch with us and we can look into things further.
I uploaded my own agreement but my tenants can't sign it on the platform.
When you select the option to upload your own agreement you are indicating that you and your tenants have already signed an agreement outside of the platform. If you would like the tenants to sign an agreement in the platform, you will need to select the first option on the tenancy set-up.
To correct this, you can click on the 'Agreement' step in the tenancy set-up and then click on the 'Create new agreement' button on the top right which will switch the setting and enable you to create an agreement through the platform.
I need to edit the lease I sent to my tenant.
You can make edits to the lease at any point before all parties have signed. To do so, navigate to 'Lease set up' and then click on the 'edit' button in the top right.
Please be aware that if you choose to edit, all existing signatures will be voided, and you will be required to resend the lease to your tenants for everyone to sign again.
I am trying to set up multiple leases on my property.
You can only have one active lease per property. If you have multiple tenants and would like to set them up on separate agreements like in a 'sharehouse' style arrangement, please let us know and we can guide you through how to set this up on the platform.
Need further assistance?
Have more questions on setting up your tenant? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.