Your RentBetter subscription gives you access to the platform and its features before, during and after a tenancy. Subscriptions are property based and aren't dependent on whether your property currently has a tenant.
When you set up your property and activate a plan, your subscription begins from that point. This means you can use RentBetter to prepare and manage your property before the tenancy starts.
What if my property is vacant?
If your property becomes vacant between tenants, your subscription will continue on your RentBetter account.
This allows you to keep your property information, previous tenancy records and documents in one place, and makes it easier to advertise and set up a new tenancy when you’re ready.
Most customers keep their subscription active as they often roll straight from one tenancy to another, use the platform to advertise for a new tenant, or access reporting for tax time and other features that are included in the plan.
How can I cancel my plan?
If you no longer need to use RentBetter for your property, you can cancel your subscription at any time via your account:
Visit RentBetter.com.au and sign into your account
Click on the 'Account Settings' section, then select 'Subscriptions'
On the right-hand side, next to your property subscription, click the three dots (⋮) and you’ll see the ‘Cancel Plan’ option
Before cancelling, we recommend downloading all your documents and files to ensure continued access post-cancellation.
💬 Need further assistance?
Have more questions about your subscription? Reach out to our friendly team via the support chat or email info@rentbetter.com.au and we’ll be happy to help.