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How do I lodge a Bond in NSW?

Bond Lodgement

Updated over a week ago

Rental Bonds Online helps tenants, agents and self-managing landlords lodge and refund bond money easily and securely. It is a fast and convenient way to:

  • Lodge, view and claim residential rental bonds online without having to send cheques and paper forms

  • Receive email and SMS phone notifications confirming what is happening to a rental bond

  • View notifications and key tasks that require action within Rental Bonds Online

Self-managing landlords must be registered with Rental Bonds Online and offer the service to new tenants as the first option for lodgement of their bond.

How do I lodge the bond in NSW?

Visit any Service NSW Centre with the completed form and the required original proof of identity documents. Locate your nearest Service NSW centre on the Service NSW web page or call 13 77 88.

OR

Email rboregistration@customerservice.nsw.gov.au your completed form with a certified copy of the required proof of identity documents (as outlined in the form), endorsed as a true copy by a Justice of the Peace. You can find a JP in your area here.

Once NSW Fair Trading has verified your proof of identification documents with your completed form, you will receive emails with your new Landlord Code and instructions to activate your RBO account.

Here are the steps you need to know before lodging a bond with your tenant. The Rental Bonds Online will direct you to a website where you can access bond lodgement in NSW.

Supporting tenants to use Rental Bonds Online.

If the tenant has agreed to use Rental Bonds Online, you can invite them to the service.

To support your tenant with Rental Bonds Online, direct them to the Getting started with Rental Bonds online – information for tenants fact sheet or Rental Bonds Online – for tenants page.

For additional help, you can contact Rental Bonds Online Security and Support by emailing rbosupport@customerservice.nsw.gov.au or call 1800 990 724.

Information sourced directly from https://www.fairtrading.nsw.gov.au/ and is correct as at 12/07/21.

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